Shipping policy

Shipping Policy

Thank you for shopping with us! We are dedicated to delivering your dog treats, toys, and supplies quickly and safely to your doorstep.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • Processing Time: All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or public holidays.

  • Cut-off Time: Orders placed after 3:00 PM are processed starting the next business day.

  • You will receive a shipping confirmation email containing your tracking details as soon as your order leaves our warehouse.

2. Shipping Rates & Estimated Delivery Times

Shipping charges are calculated at checkout based on the weight and destination of your order.

  • Standard Shipping: Delivered within 3 to 5 business days ($6 flat rate).

  • Expedited Shipping: Delivered within 2 to 3 business days ($10 flat rate).

Note: Delivery delays can occasionally occur during peak sales seasons or severe weather conditions.

3. Order Tracking

Once your package has shipped, a tracking number will be sent to the email address provided at checkout.

  • Please allow up to 24 hours for the tracking information to update on the carrier's system.

  • You can track your package using the link provided in your email confirmation.

4. Perishable Items & Special Handling

If your order contains fresh dog treats or perishable food items:

  • Items are packed using insulated packaging and cooling packs to maintain freshness.

  • These items are dispatched earlier in the week to prevent packages from sitting in carrier hubs over the weekend.

5. Address Corrections

Please ensure that your delivery address is complete and correct at checkout. If you notice an error in your address, please reach out to us as soon as possible. Once an order has been dispatched, we are unable to change the delivery address or reroute the package.

6. Lost, Stolen, or Damaged Packages

We take great care in packaging your products, but issues can sometimes arise during transit.

  • Damaged Packages: If your items arrive damaged, please take clear photos of the damaged items and outer packaging and contact us within 48 hours of delivery so we can issue a replacement or refund.

  • Lost Packages: If tracking shows that your package was delivered but you have not received it, check around your home and with neighbors first. If the package remains missing after 24 hours, contact us to initiate a carrier investigation.

7. Contact Us

If you have any questions or concerns regarding the delivery of your order, please reach out to our customer support team through our website's contact form or reply directly to your order confirmation email.